Shipping - Semicollezione.com

FREE SHIPPING FOR ORDERS OVER €150.

We have selected for you the fastest and most reliable couriers, such as DHL or BRT, leaders in express distribution in Europe, known for their competence, reliability and speed of delivery. They are a true reference point for companies that want to offer the highest quality standards to their customers.

Express delivery in 3-4 days. Online tracking service to track your shipment at any time. Customer service is available from 8:30 am to 6:30 pm. Wide coverage throughout the territory, with over 8000 branches available. "All Risk" insurance coverage on all shipments at no additional cost. The merchandise is packaged without any external reference or indication of the content. Shipments are made in envelopes or brown boxes without logos or brands.

No Additional or Hidden Costs:

Anonymous parcels without references, logos or indications of the content

Anonymous parcels without any reference to the site and goods
Sending Online Tracking to trace the shipment.
Customer service available online 24/24.
Insurance on all shipments at no extra cost

General Description of Service

Semicollezione.com confirms acceptance of the order by sending an automatic summary e-mail to the e-mail address indicated by the Customer in the order itself.

Deliveries are made on working days, from Monday to Friday, not holidays (hereinafter "Working Day(s)"). Hours means the hours included in the Working Days.


 

Shipping and delivery

The shipping time vary according to the payment method chosen and the availability of the product:

Payment by PayPal, Credit Card and Cash on Delivery: for orders placed before 1.00 pm they are leaving the same day.

Bank Transfer: the products are leaving on the day that we receive the payment into the account.

Complaints

Any complaint relating to the delivery of the products and their characteristics at the time of delivery must be reported to Semicollezione.com in one of the following ways:

By clicking on Contact Us and filling out the form, taking care to include the order number and name and surname

Damaged products, missing goods, or mismatch of packages: any external damage, damage to ordered products, missing products or mismatch in the number of packages must be immediately notified to the Courier, and write that on the accompanying documents, and report it within and no later than 5 days from delivery of the package, through the means of communication indicated above

Delivery delays: Complaints may be filed within 5 days of non-receipt with respect to the day scheduled for delivery or, if the product has been delivered, from the day of delivery.

Complaints must contain a description of their object and the reasons on which they are based.